One of the most important reasons our clients use us is to get validation for their technology strategies. One client asked for our opinion on their plan to provide new desktop environments and an executive information system. They valued our insight gained from working with other customers in multiple industries. In particular, we brought externally validated credibility and strategic perspective to the contractor and reseller selection process.
Just as there are certain critical factors in how you approach the implementation of major IT projects from the IT side, so there are also critical success factors in how the business management side makes their approach. I know it’s becoming a cliche, but IT needs to mesh with business operations. I’ve said it before, the IT department should be run by a business manager, not a techie. All the articles and books being written about aligning IT and business shows that a problem still exists. Here’s a book that goes into some depth on the subject: IT Doesn’t Matter-Business Processes Do.
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