Measuring the Business Benefit of IT, at CFO.com is a synopsis of a report that summarizes the findings of interviews with executives at 11 companies. Some very complex thoughts on measuring value of IT projects:
What does a company really “earn,” after all, by making E-mail available to its employees? Yes, employees are likely to be more productive, but quantifying the increase is bound to be a rough estimate at best. And how do you assign a value to meeting customer expectations that employees be reachable by E-mail?
Some companies are qualifying that value prior to giving a project the go-ahead, while others are a bit relaxed and look to see if what was promised is delivered at the end.
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