Via New England Project Services, I came upon an article in ComputerWorld, “Hi, I’m from IT and I’m here to help!” The story reminded me of some stupid thinking on what technology can do for you.
In the IT systems integration business, you see a lot of silly things. Some of the more absurd are the extremes to which companies will go to get unnecessary network connections between systems.
Consider a 20-year-old encounter with a potential client. They wanted to enable four workstations in a workgroup to share two printers. (Yes, I know, this is simple now. But back then…) The customer bought the printers, necessary drivers, queuing software, protocol stacks, network modules and hub ports. The cost of the printers: less than $450 each. The cost of of the network components and software to enable the workstations to share printers: $4,000.
There are times when IT systems integration is the wrong thing morally, physically and financially. I encountered this about 15 years ago when a client had a site a couple hundred miles from headquarters. The remote location was way out in the boondocks somewhere and they wanted a high-speed (19.2k) network connection between sites. Research showed that about $250,000-worth of phone equipment was needed for the hook-up. The phone company was charging them for changes required at their central office. And why did they need this? So that payroll files could be sent from the main office to the remote site twice a month. My recommendation: $20/month for floppy disks and FedEx!!
Not everyone needs technological solutions. A tremendous amount of money is expended in the name of user productivity on technologies that are rarely used. Obviously, technology is not always the solution.
Common sense should be the first indicator when deciding whether to install or change information technology. Not a study, not a massive committee meeting or a consultant’s report. Just a clear common-sense statement of why the systems are necessary, why now is the time to install it and how it will improve the workplace. The changes should start out small and grow. Just THINK before you LINK!